FAQs

  1. What services do you offer to apartment renters?

   - We offer a range of services tailored to apartment renters, including Indoor Gardening Services, Concierge Proxy Services, Laundry Services, Furniture Assembly & Disassembly, Package & Delivery Management, Trash Management & Recycling Services, Housekeeping Services, and Interior Painting/Wallpaper Hanging Services. We also expect to introduce more services soon, in response to increasing demand!

 

  1. How can I sign up for your services?

   - To sign up for our services, simply fill out the sign-up form provided on our website for the service you're interested in. Our team will then reach out to you to discuss your specific needs and preferences.

 

  1. How far in advance should I book a service appointment?

    - We recommend booking your service appointment at least 48 hours in advance to ensure availability. However, we'll do our best to accommodate last-minute requests whenever possible.

 

  1. What if I need a service that's not listed on your website?

   - If you require a service that's not currently listed on our website, please reach out to us with your specific request. We'll do our best to accommodate your needs and tailor our services accordingly.

 

  1. Are your employees background-checked?

   - Yes, all of our employees undergo background checks to ensure the safety and security of our clients. We prioritize professionalism and trustworthiness in our team members.

 

  1. How do you handle key access for services?

   - We have strict security protocols in place for handling keys and access credentials. Keys provided to us for service access are safeguarded and returned promptly upon completion of the service.

 

  1. What if I have special instructions or preferences for a service?

   - We welcome any special instructions or preferences you may have for our services. Simply include them in the sign-up form or discuss them with our team when arranging your service.

 

  1. What are your service fees?

   - Service fees vary depending on the type and duration of the service requested. Please refer to the service descriptions on our website for pricing information or contact us directly for a personalized quote.

 

  1. Do you offer discounts for recurring services?

   - Yes, we offer discounts for recurring services. Please inquire about our discounted rates when signing up for recurring services.

 

  1. How can I contact you for further assistance?

    - You can reach us by email at affordablehomesunlimited@gmail.com or by phone at (216) 260-3232. Our team is here to assist you with any questions or concerns you may have.

 

  1. How do I cancel or reschedule a service appointment?

    - To cancel or reschedule a service appointment, please contact us at least 24 hours in advance. We understand that plans may change, and we'll do our best to accommodate your request.

 

  1. What payment methods do you accept?

    - We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. Payment details will be discussed and confirmed upon scheduling your service.

 

  1. Are there any additional charges for your services?

    - Additional charges may apply for certain services or special requests. These charges will be discussed and authorized by you before proceeding with the service.

 

  1. Do I need to be present during the service appointment?

    - In most cases, you do not need to be present during the service appointment. However, if access to your apartment or specific instructions are required, we'll coordinate with you accordingly.

 

  1. What if I'm not satisfied with the service provided?

    - Your satisfaction is our priority! If you're not completely satisfied with the service provided, please contact us immediately, and we'll work to resolve any issues to your satisfaction.

 

  1. Do you offer gift certificates or vouchers?

    - Yes, we offer gift certificates and vouchers for our services. They make great gifts for friends, family, or colleagues who could benefit from our assistance. If you need one just inquire through our website's contact form.

 

  1. Are your services available on weekends and holidays?

    - Yes, we offer services on weekends and some holidays, subject to availability. Please book your appointment in advance to secure your preferred date and time.

 

  1. Do you offer discounts for referrals?

    - Yes, we offer discounts for referrals. Refer a friend or family member to our services, and you both can enjoy special savings on your next service appointment.

 

  1. Are your services available in my area?

    - We currently offer our services in Cuyahoga County – Ohio. If you're unsure whether we cover your area, please contact us, and we'll be happy to assist you.

 

  1. How do I provide feedback about my experience with your services?

    - We welcome feedback from our clients to help us continually improve our services. You can provide feedback directly to our team or through our website's contact form.